Orders
Please make note of the following before placing an order:
- We are unable to deliver to PO Boxes. Please ensure to provide a physical address for delivery.
- Phone numbers are required for all orders.
Shipping Fees
Shipping costs are provided at cart and checkout. Studio Italia reserves the right to cancel an order in exceptional cases where delivery results in unusually high shipping charges (remote locations, island deliveries, etc).
The shipping fee charged at checkout is for a standard delivery service (to door, ground floor only) and does not include unboxing or assembly.
Delivery
Web orders are generally dispatched within 1-3 business days of payment. Upon dispatch, shipping confirmation and tracking numbers are sent to your nominated email address.
Most items are delivered within 3-7 business days, though please allow up to 10 business days from dispatch for all items to arrive.
Studio Italia uses third party courier services such as Direct Freight, TOLL and TNT to ship web orders. Please note that Studio Italia does not ship with Australia Post and, as such, is unable to ship to PO boxes or post offices.
Unsuccessful deliveries may incur delays and re-delivery fees. As such, we encourage our customers to use tracking information to ensure someone is home on delivery date.
International Deliveries
International shipping isn’t available online, but can be arranged in some cases. Contact us for more information.
Order Pick-up
Click & Collect is available for customers who wish to pick-up their orders from our Yaraville VIC warehouse. To arrange pick-up, simply select "Click & Collect" as the delivery method at checkout when placing your order.
Once your order is placed, stock will be prepared for collection (1-3 business days processing time). You will be notified as soon as your order is ready for pick-up. Proof of purchase and ID is required on pick-up.
Please wait until you receive confirmation your order is ready before attempting pick-up.
Please note that the packaging of some products can be too large for a sedan. We will notify you if an ordered item is classed 'oversize' so arrangements can be made prior to pick-up.