Change of mind returns
We offer a 14 day return policy for change of mind on the majority of our products*, where items may be returned for a store credit or full refund less applicable shipping & handling costs. All items must be unused and returned in their original packaging to qualify for a refund. Return shipping is to be arranged and paid for by the customer. Refunds will be processed once the item has been received by our warehouse and passed inspection. Please note that initial delivery cost will be deducted from the refund.
*Please note that David Trubridge products are exempt from this policy and change of mind returns are not accepted.
Damaged or faulty goods
In the unlikely event your item arrives damaged or faulty, please contact us within 14 days of receiving the item so a replacement can be arranged. Please do not attempt to return an item before speaking with us, as you may be liable for any associated expenses in doing so.
We provide the following product warranties:
- LED products: 2yr commercial / 3yr domestic
- Products within technical collection: 2yr commercial / 3yr domestic
- 12 month warranty offered on all other products
All warranties are “replacement only”. Please contact us directly if you wish to submit a warranty claim.
Please note that our warranty policy does not apply in cases of:
- Unqualified/amateur installations
- Normal wear and tear
- Failure to use in accordance to manufacturer instructions
- Using the item in an abnormal way
- Failure to take reasonable care
Please ensure to use qualified professionals for installation of any fixtures. Failure to do so will result in a void of warranty and Studio Italia cannot be held liable for any damages as a result.
Refunds are processed within 5-10 business days of approval and are refunded via the original payment method.