The following terms and conditions mainly apply to web orders. Please contact us directly for information regarding terms for wholesale orders.

Product Catalog

The majority of products on the Studio Italia website are for browsing purposes only and not available for purchase online. If you would like more information on any of our products, including pricing and availability, please contact us.

Clearance Sale

Our website also includes a clearance section which contains a range of products which can be purchased online. All clearance product pricing is GST inclusive. Please be advised that by placing an order online you consent to the following terms and conditions.

Payments

We currently accept payments via Credit Card (Mastercard, Visa) or PayPal. All credit card payments are processed securely through eWay. AMEX is not currently accepted.

Shipping Fees

Shipping costs are provided at cart and checkout. Studio Italia reserves the right to cancel an order in exceptional cases where delivery results in unusually high shipping charges (remote locations, island deliveries, etc).

Delivery

Web orders are generally dispatched within 1-3 business days of payment. Upon dispatch, shipping confirmation and tracking numbers are sent to your nominated email address.

Most items are delivered within 3-7 business days, though please allow up to 10 business days from dispatch for all items to arrive.

International Deliveries

International shipping isn’t available online, but can be arranged in most cases. Contact us for more information.

Order Pick-up

Pick-up is not available for web orders.

Returns

Change of mind returns

We offer a 14 day return policy for change of mind, where items may be returned for a store credit or full refund less applicable shipping & handling costs. All items must be unused and returned in their original packaging to qualify for a refund. Return shipping is to be arranged and paid for by the customer. Refunds will be processed once the item has been received by our warehouse and passed inspection. Please note that initial delivery cost will be deducted from the refund.

Damaged or faulty goods

In the unlikely event your item arrives damaged or faulty, please contact us within 14 days of receiving the item so a replacement can be arranged. Please do not attempt to return an item before speaking with us, as you may be liable for any associated expenses in doing so.

Warranty

We provide the following product warranties:

  • LED products: 2yr commercial / 3yr domestic
  • Products within technical collection: 2yr commercial / 3yr domestic
  • 12 month warranty offered on all other products

All warranties are “replacement only”. Please contact us directly if you wish to submit a warranty claim.

Please note that our warranty policy does not apply in cases of:

  • Unqualified/ameteur installations
  • Normal wear and tear
  • Misuse
  • Failure to use in accordance to manufacturer instructions
  • Using the item in an abnormal way
  • Failure to take reasonable care

Installation

Please ensure to use qualified professionals for installation of any fixtures. Failure to do so will result in a void of warranty and Studio Italia cannot be held liable for any damages as a result.

Refunds

Refunds are processed within 5-10 business days of approval and are refunded via the original payment method.

More Information

If you have any questions or would like more information about any of the above terms and conditions, please don’t hesitate to contact us by calling us on (03) 9690 4155, emailing us at websales@studioitalia.com.au, or by submitting a query using the form on our contact page.